Supported site
If you’re already in our support
- Priority over all other requests
- Update errors fixed within 48 hours at most
- Down or hacked sites restored within 72 hours at most
- Bug fixes free of charge
WordPress emergency help
Down, hacked or broken? Call us now.
A white screen, a critical error, a strange redirect or an update that broke everything. We fix these regularly, and we tell you what needs doing before we start work.
We answer the phone on weekdays from 8:00 to 16:00 (CET).
Right now
+36 20 237 7495- Don’t reinstall anything and don’t delete anything
- Note when you first noticed the problem
- Call us and we’ll look at it together
We restore supported sites within 72 hours at most.
The first few minutes
What to do until you reach us
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Don’t touch anything
Don’t reinstall WordPress or delete plugins or files. That can destroy evidence and data.
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Write down what you saw
When you noticed it, what you did just before, and what you see now. A screenshot helps a lot.
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Find your logins
WordPress admin, hosting, domain. If you don’t have them all, that’s fine, we’ll help with that too.
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Call
Weekdays from 8:00 to 16:00. If we can’t pick up straight away, we’ll call you back as soon as possible.
Common problems
What we fix most often
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White screen
The page is blank with no error message. Usually a plugin or a PHP update is behind it.
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“There has been a critical error”
WordPress’s own error message. We find which component is causing it and fix it safely.
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Database connection error
The site can’t reach its database. A hosting fault, wrong settings or a damaged table.
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Hacked site
Strange links, redirects to dodgy sites, unknown admin users. We clean it up and close the door.
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Broken after an update
The layout fell apart or a feature stopped working. We restore or repair, whichever is faster.
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Emails not arriving
Form messages vanish or land in spam. SPF, DKIM, DMARC and SMTP setup.
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SSL certificate errors
The browser flags the site as not secure. That scares visitors off and hurts search rankings.
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Suddenly slow
We find what’s causing the load: a plugin, the hosting, an attack or an oversized database.
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Locked out of admin
A forgotten password, a deleted user or a hack. We get you back in.
Great team: helpful, reliable, fast, and they do beautiful work. Highly recommended.
Who can count on us, and when
Faster and cheaper with support
We help everyone in trouble, but supported clients come first.
One-off job
If you’re not in our support yet
- Handled after supported clients
- We can’t guarantee a deadline
- Billed at the non-support hourly rate
- Afterwards we discuss how to prevent the next one
Prevention
The best emergency help is the kind you never need
Most hacked and crashed WordPress sites come down to the same things: skipped updates, abandoned plugins, missing backups.
Annual support keeps exactly these in order, so most problems never develop at all.
How support works
Questions about emergencies
Do you help at weekends?
We accept email fault reports at weekends and on public holidays. Our phone line is open on weekdays from 8:00 to 16:00. Reports from supported clients are handled first.
How much does it cost to restore a hacked site?
Free for supported sites. For one-off jobs we bill by the hour and tell you up front roughly what to expect.
Could I lose my data?
If there’s a backup, there’s a good chance everything can be restored. If not, we save as much as we can. That’s why it matters not to delete anything after the problem appears.
What if my hosting provider is at fault?
We can’t guarantee that, but we contact them on your behalf and keep at it until the site is back online.
Trouble with your site? Don’t wait.
The sooner we look at it, the less damage it does.